COMMITMENTS TO QUALITY

FULLY COMMITTED

Trusting in SEAT means more than just buying a car. That’s because having a SEAT is an unique experience, even if you are not at the steering wheel.

We will always be at your side for everything you need. That’s SEAT SERVICE in a nutshell: we take care of all your needs and give you excellent service, right down to the smallest of details.

We make it our responsibility to ensure your peace of mind and comfort: our 9 commitments to quality.

PROFESSIONALISM

We will always do our best to provide a pleasant, courteous and highly professional treatment. Our staff will solve your problems timeously and effectively, taking excellent care of your car at all times.

EFFECTIVENESS

We ensure the effectiveness and accuracy of our services. If you have to return your car within 2 years with the same problem, we will not charge for the repairs.

PUNCTUALITY

We acknowledge the value of your time. For that reason we commit to returning your car on the appointed day and time. Otherwise, we will inform you in advance and will provide you with a courtesy car and a 20% discount voucher in spare parts for your next service.

PARTICIPATION

You will always have the choice of an initial inspection with one of our experts. This way you can see for yourself which parts are going to be reviewed and fixed.

INFORMATION

We will give you the cost of the service before we proceed and we will inform you of the final cost before you come to the dealer to pick your car up. Which means no more last-minute surprises.

TRANSPARENCY

We will explain in detail any queries about your bill. Ask any member of the staff the meaning of any term or procedure of work and we will explain anything you want to know. In addition, we will predict the cost of your next service.

GUARANTEE

We only use original spare parts. All our parts and labour have a two year warranty.

MOBILITY

We can offer transport assistance to get you to your destination or back home. If you leave your car with us, we will offer you an alternative means of transport which may include the use of a replacement car.

VERIFICATION

After any repair, our experts will check the repair and they will invite you to a test drive.

ASSISTANCE

In SEAT Response we will offer you free telephone assistance. Call 90XX and you will have a professional team at your service, ready to give you answers to your questions within 72 hours.

Welcome to SEAT SERVICE. You do the driving. We’ll take care of the rest.

SEAT SERVICE. TECHNOLOGY TO ENJOY.